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    IT’S FREE: Standard and Collect in Store deliveries now FREE on all orders (excl. furniture) 11-20 Dec (SA only)

    Delivery and returns information

    DELIVERY DATES

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    Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays).

     

    STANDARD DELIVERY (FOR GOODS OTHER THAN FURNITURE)

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    Delivery will take place within 3 to 5 working days at a flat rate of R50
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    You also have two additional options at checkout, via our standard delivery service, to collect your order:
    • Choose to collect your order from a local Pargo Pick-up Point.
    • Choose to collect your order from one of our nearby TFG stores (selected Western Cape stores only)
    Both of our collection options offer a convenient alternative to having your order delivered to your usual home / work / other address. See FAQs: “COLLECT MY DELIVERY” for more on collections.

     

    EXPRESS DELIVERY

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    Delivery will take place within 2 working days at a flat rate of R75
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    Express delivery is offered only in JHB, CPT and DBN metropolitan areas
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    You can opt for Express delivery on a weekend, but your order will only be delivered by the following Tuesday, i.e. 2 workings days.
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    Express delivery is currently not available for the delivery of furniture.

     

    OVERNIGHT EXPRESS DELIVERY

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    Delivery will take place the next working day at a flat rate of R125
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    To qualify for Overnight Express delivery, orders must be placed before 14h00
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    Overnight Express delivery is offered only in JHB, CPT and DBN metropolitan areas
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    Overnight Express delivery is only offered Monday to Thursday and not on, or the day before, a public holiday
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    Overnight Express delivery is not available for orders that contain flammable products (e.g. matches, compressed gas) or other goods (e.g. inflatables or any goods containing lithium batteries like smart phones and tablets) that, according to the South African Civil Aviation Authority Act, are not allowed to be transported by air
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    Overnight Express Delivery is currently not available for the delivery of furniture.

    DELIVER 2 ME (CAPE TOWN ONLY)

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    Our new premium delivery service allows you the freedom to place your order without giving us an address right now. When your parcel is ready, we will find you. All you need is a phone with geolocation and we’ll contact you via SMS to confirm where you are.
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    Delivery will take place within 3-5 working days at a flat rate of R150
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    Deliver 2 Me is offered only in Cape Town within 35km of Cape Town CBD, but not for the delivery of furniture.
     

    Please note: you only have a 7 day window for us to attempt delivery, after which, your parcel will unfortunately be returned to the warehouse and you’ll be refunded for your purchase(minus the delivery charges we have incurred).

    FREE DELIVERY

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    We offer R50 off the delivery fee for orders over R500
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    Free Delivery is currently not available for the delivery of furniture.

    FURNITURE DELIVERY

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    Furniture orders are delivered separately from other orders and additional delivery fees will apply. The distance from our regional distribution centre to your delivery address zone will be calculated, which will determine the delivery fee you must pay at checkout. Please refer to our “FURNITURE FAQs” here for zone information.
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    You need to ensure that we can access the place of delivery and that you clear the space for the goods before we deliver. We can only deliver the goods if they can fit in lifts, on staircases, through passages and through doors at the delivery address. We do not hoist goods onto balconies. Our delivery crew is not permitted to rearrange your furniture or clear areas in preparation for delivery. We always deliver assembled goods or we assemble the goods on site. If you require that we assemble the goods at a date later than the delivery date, we will charge you a call-out fee, which must be paid in advance. We take no responsibility for any damage to the goods or personal injury you or anyone else may suffer if you choose to assemble the goods yourself. Goods delivered will be unwrapped on site and the packing and wrapping material removed unless requested otherwise. The delivery crew is not permitted to move or take away with them any of your unwanted items. It is your responsibility to remove all items of value from the delivery site and that your pets and small children are secured in a safe location away from the delivery site. We do not take responsibility for any items claimed to be missing or any breakages during or following a delivery.
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    Please refer to our Online Shopping Terms and Conditions for information should you wish to rather collect the goods from one of our South African distribution centres than have it delivered to you.

    GENERAL DELIVERY INFORMATION

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    For general delivery information, please refer to our online terms & conditions here

    EASY WAYS TO RETURN YOUR PURCHASES

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    If you are not completely happy with your purchase for any reason (other than if it is defective) and you wish to return it, you may do so within 30 days. The goods must be in their original condition and packaging. For hygiene reasons we do not accept return of underwear, toiletries, cosmetics and perishable foodstuffs. Cellular telephones, tablets, laptops and certain related merchandise are also covered by a separate policy (which can be found under our Online Shopping Terms & Conditions in the section labeled “specific terms for cellular telephones, tablets, computers and laptops)”.
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    Please also refer to the Online Shopping Terms and Conditions and the “FURNITURE FAQs” here for information regarding returns and exchanges of appliances and furniture.
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    For general delivery information, please refer to our online terms & conditions here
    Returns can be made in the following ways:
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    You may return the goods for FREE to any TFG store with the invoice and/or returns form. You must return the goods to the store from which the goods originate (for example, Totalsports goods must be returned to any Totalsports store). This is with the exception of hi goods, which can be returned to any hi or Foschini store in SA.
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    You can contact us on 0861 111 761 or email us at onlineshop@tfg.co.za and we will arrange a courier to collect the item from you within 3-10 working days for FREE. Just complete the form that comes with your delivery, fill in a reason, and pack the goods plus the returns form into the original packaging. (If you are returning goods that are not defective via our courier service, you will be charged an additional collection fee).
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    If you have collected your order from a Pargo Pick-up Point, you are also able to return your parcel to a Pick-up Point. See FAQ: How do I return to a Pargo Pick-up Point. Pargo Pick-up services are not available for the collection or return of furniture.
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    If you have collected your order from one of our nearby TFG stores (selected Western Cape stores only), please take note of the important information below when returning your items:

    When you drop your parcel off, please make sure that the responsible individual at the store scans the parcel. After the parcel has been scanned, a notification that the return has been logged will be sent to the courier and you will also receive this notification via SMS. A TFG email confirming the return will be sent once the parcel reaches our TFG warehouse. Collect in Store services are not available for the collection or return of furniture.

    For the full delivery and returns policy, please refer to our online terms & conditions here

     

    K