Online shopping terms and conditions
We will charge a delivery fee for every order you place. This fee is currently R50.00 (Fifty Rand) for any standard delivery which takes 3 to 5 working days and R75.00 (Seventy Five Rand) for express delivery which can take place within one working day if the order is placed before 14H00 on a working day, express delivery is however not available for certain outlying and remote areas. For a list of these areas, please call or email the contact centre. The delivery fee may be amended at any time. The current fee will always be communicated to you when you place an order.
TFG will arrange for delivery to your door. Deliveries are not done on weekends and public holidays and we only deliver within South Africa. Our ability to deliver is also always subject to the availability of the goods and the supply of accurate delivery address details.
We will always do our best to ensure that delivery happens on time. If we are unable to deliver the goods to you within the time periods specified above, we will contact you as soon as we become aware of any issues that will delay delivery to you.
On delivery of your order, you will receive a delivery note/returns form. You will receive additional documentation for cellular and certain other electronic devices. Please refer to the additional terms relating to cellular and electronic devices.
Please ensure that you or your authorised representative is available at the delivery address. If anyone other than the purchaser is accepting delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. We may in certain instances require the person accepting delivery to produce a form of identification. On delivery we will require that you or your authorised representative sign for the goods and fill in your or their name. This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. We reserve the right to charge an additional fee in the event of more than one failed delivery, should we deem it appropriate in the circumstances.
We have outsourced all delivery and collection and, to the extent permitted by law, we will not be liable for any damage suffered or any losses incurred arising out of any act or omission by the deliverer, its directors, employees, sub-contractors, agents or representatives.
If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 30 (thirty) days of delivery. The goods must be in their original condition and packaging and you must have the invoice or the delivery note/returns form. If you received the goods as a gift, the delivery note/returns form is still necessary. For hygiene reasons we do not accept return of toiletries, cosmetics and perishable foodstuffs. Cellular telephones, tablets, laptops and certain related merchandise are also covered by a separate policy.
You may return the goods at no additional charge, to any store from which the goods originate (so @home goods must be returned to any @home store) with the invoice and/or delivery note/returns form. You can also contact us at the customer services number and we will arrange for a courier to collect the item within 3-10 working days. If you are returning via courier, you will have to complete the returns form, specifying the reason why you are returning the item. You must also pack the goods into the original packaging. If you are returning goods that are not defective via courier, you may be charged an additional R50.
We will refund you in full, however if the goods were received by you as a gift, you will have to exchange the item for goods of the same value in the store from which the goods originated.
If goods are faulty or defective, you can return them within 6 (six) months of date of purchase provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods. We may in certain instances require an assessment of the goods.
We will either repair or replace the defective goods or refund you to the value of what you paid for these goods. If in our assessment you have not adhered to the use and care instructions of any goods, we will refuse to accept return of these goods.
Separate policies exist for cellular telephones, electronic devices, electronic device accessories and certain brands of appliances like Breville, Saeco, Nespresso, Kitchen Aid, Lavazza, Espresto and Bosch, which have a separate manufacturer’s warranty as listed on the product page. Please refer to the merchandise specific terms and conditions.
You may in certain instances cancel your order. You can cancel your order prior to when it is dispatched for delivery by clicking on the “cancel” button in your order summary. You can find your order by simply typing in the email/cell number used when placing the order and your order number into the form at the bottom of the site. Please contact our customer services at 0861 111 761 if you have any queries regarding cancellation.
If you are paying by credit card, we will place a holding reserve of funds for the total cost of your online order. Final payment will only be processed on the finalisation of your order and prior to delivery. If however the order will be delivered in more than 1 batch, we will take full payment at the first shipment. We will also take full payment immediately if the delivery date is 14 days or more into the future (e.g. if you are buying gift registry items). If you split payment for an order between your TFG account and credit card, the credit card amount will be processed as a payment on your TFG account. When you submit your order, under your signed in user name and password, together with the payment card details, you warrant that you are authorised to use the card and that there are sufficient funds to pay for the order. You consent to our use of the services of reputable and secure third party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.
If you are paying with your TFG store card, the total cost of the order will immediately be debited to your account.
In the event that you return goods, it will take up to 10 working days to process a refund.
We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time.
SPECIFIC TERMS FOR CELLULAR TELEPHONES, TABLETS, COMPUTERS AND LAPTOPS
These are the specific terms that apply to cellular telephones, tablets, computers and laptops and other electronic goods. They must be read together with the general terms that apply to returns, refunds, exchanges and cancellations contained in our Online Shopping Terms and Conditions.
Cellular telephones, tablets, computers and laptops may not be returned unless permitted by law and in accordance with these merchandise specific terms.
GIFT REGISTRY TERMS AND CONDITIONS
These terms and conditions apply to customers who have created a gift registry online or in any of our @home stores. If you are purchasing online for someone who has created a gift registry, please refer to our Online Shopping Terms and Conditions above.
The creators of a gift registry must also read these Terms and Conditions together with the Online Shopping Terms above, the terms and conditions that apply to the use of our website www.home.co.za and, if applicable, the terms and conditions that apply to customers who buy on credit using their TFG account on www.tfg.co.za.
After your event, if you have included @home merchandise in your gift registry, we will give you an @home gift card in the amount of 10% of the total amount spent on @home merchandise purchased on your gift registry. Please note that only the amount spent on @home merchandise noted as gift registry purchases will be taken into account in calculating the amount of the voucher ie 10% of the value of your gifts is only for gifts that have been purchased from @home and allocated against your listed gift registry items.
The amount spent on gift cards purchased for you by your guests in our stores and merchandise purchased on the gift registry which is not from @home will not be taken into account when calculating the value of the @home voucher. The total spent will be calculated up to the date of the closing of your gift registry.
PROMOTIONAL VOUCHER TERMS AND CONDITIONS
Your online shopping discount voucher may only be used for online shopping on full priced merchandise at any of our online stores. The voucher may only be used for purchases on your TFG account and is only valid for the period displayed on the voucher. The voucher may not be used for the purchase of sale goods, reduced merchandise or for cellphones and other electronic devices and may not be used in conjunction with any other promotional offer or voucher. This voucher is non-transferrable and may not be exchanged for cash. The voucher can only be redeemed once.
Your online shopping discount voucher may only be used for online shopping on full priced merchandise at any of our online stores. The voucher may only be used for cash purchases and is only valid for the period displayed on the voucher. The voucher may not be used for the purchase of sale goods, reduced merchandise or for cellphones and other electronic devices and may not be used in conjunction with any other promotional offer or voucher. This voucher is non-transferrable and may not be exchanged for cash. The voucher can only be redeemed once.
TFG (The Foschini Group) eGift Cards Terms & Conditions
- In South Africa, a minimum amount of R50.00 (fifty Rand) must be loaded, and the maximum amount that can be loaded is R5,000.00 (five thousand Rand);
- In Zambia, a minimum amount is ZMW 30 (thirty Kwacha) must be loaded, and the maximum amount that can be loaded is ZMW3 500 (three thousand five hundred Kwacha);
- In Namibia, a minimum amount of N$50.00 (fifty Namibian Dollars) must be loaded, and the maximum amount that can be loaded is N$5 000.00 (five thousand Namibian Dollars).