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    SPECIAL OFFER - Free standard delivery for any online order when you spend over R500 (SA Only)

    Online shopping terms and conditions

    1.
    These are the terms and conditions that apply when you buy goods from us online (Online Shopping Terms). The Online Shopping Terms must be read together with the terms and conditions that apply to the use of our website www.tfg.co.za, the terms and conditions that apply to customers who buy on credit using their TFG store cards as well the specific terms that apply to certain kinds of goods like cellular telephones.
    2.
    When you buy goods from us online, you agree to these terms and conditions and that we may send invoices to you electronically.
    3.
    When you register as an online shopper, you will have to choose a password. You will be asked for your user name and password every time that you shop online with us. It is your responsibility to keep your user name and password private. TFG accepts no liability for any damages that you may suffer or any losses you may incur from the unauthorised use on your profile.
    4.
    Goods and Pricing
    4.1
    All goods displayed on our website are subject to availability. If any goods ordered by you are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.
    4.2
    The stated prices on our website are in South African Rands and are only valid and effective in South Africa.
    4.3
    We have made every effort to accurately display the goods specifically with regard to their colour, description and price. Please remember however that the colours that you see will depend on the device which you are using to access our website and we cannot guarantee that the goods when received will be the exact same colour as you have seen it. We will also not accept any order if there has been a material error as to the price or description of the goods. We will inform you of such errors as soon as we become aware of them.
    5.
    Delivery

    We will charge a delivery fee for every order you place. This fee is currently R50.00 (Fifty Rand) for any standard delivery which takes 3 to 5 working days and R75.00 (Seventy Five Rand) for express delivery which can take place within one working day if the order is placed before 14H00 on a working day, express delivery is however not available for certain outlying and remote areas. For a list of these areas, please call or email the contact centre. The delivery fee may be amended at any time. The current fee will always be communicated to you when you place an order.

    TFG will arrange for delivery to your door. Deliveries are not done on weekends and public holidays and we only deliver within South Africa. Our ability to deliver is also always subject to the availability of the goods and the supply of accurate delivery address details.

    We will always do our best to ensure that delivery happens on time. If we are unable to deliver the goods to you within the time periods specified above, we will contact you as soon as we become aware of any issues that will delay delivery to you.

    On delivery of your order, you will receive a delivery note/returns form. You will receive additional documentation for cellular and certain other electronic devices. Please refer to the additional terms relating to cellular and electronic devices.

    Please ensure that you or your authorised representative is available at the delivery address. If anyone other than the purchaser is accepting delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. We may in certain instances require the person accepting delivery to produce a form of identification. On delivery we will require that you or your authorised representative sign for the goods and fill in your or their name. This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. We reserve the right to charge an additional fee in the event of more than one failed delivery, should we deem it appropriate in the circumstances.

    We have outsourced all delivery and collection and, to the extent permitted by law, we will not be liable for any damage suffered or any losses incurred arising out of any act or omission by the deliverer, its directors, employees, sub-contractors, agents or representatives.

    6.
    Returns

    If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 30 (thirty) days of delivery. The goods must be in their original condition and packaging and you must have the invoice or the delivery note/returns form. If you received the goods as a gift, the delivery note/returns form is still necessary. For hygiene reasons we do not accept return of toiletries, cosmetics and perishable foodstuffs. Cellular telephones, tablets, laptops and certain related merchandise are also covered by a separate policy.

    You may return the goods at no additional charge, to any store from which the goods originate (so @home goods must be returned to any @home store) with the invoice and/or delivery note/returns form. You can also contact us at the customer services number and we will arrange for a courier to collect the item within 3-10 working days. If you are returning via courier, you will have to complete the returns form, specifying the reason why you are returning the item. You must also pack the goods into the original packaging. If you are returning goods that are not defective via courier, you may be charged an additional R50.

    We will refund you in full, however if the goods were received by you as a gift, you will have to exchange the item for goods of the same value in the store from which the goods originated.

    If goods are faulty or defective, you can return them within 6 (six) months of date of purchase provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods. We may in certain instances require an assessment of the goods.

    We will either repair or replace the defective goods or refund you to the value of what you paid for these goods. If in our assessment you have not adhered to the use and care instructions of any goods, we will refuse to accept return of these goods.

    Separate policies exist for cellular telephones, electronic devices, electronic device accessories and certain brands of appliances like Breville, Saeco, Nespresso, Kitchen Aid, Lavazza, Espresto and Bosch, which have a separate manufacturer’s warranty as listed on the product page. Please refer to the merchandise specific terms and conditions.

    7.
    Cancellations

    You may in certain instances cancel your order. You can cancel your order prior to when it is dispatched for delivery by clicking on the “cancel” button in your order summary. You can find your order by simply typing in the email/cell number used when placing the order and your order number into the form at the bottom of the site. Please contact our customer services at 0861 111 761 if you have any queries regarding cancellation.

    8.
    Payment

    If you are paying by credit card, we will place a holding reserve of funds for the total cost of your online order. Final payment will only be processed on the finalisation of your order and prior to delivery. If however the order will be delivered in more than 1 batch, we will take full payment at the first shipment. We will also take full payment immediately if the delivery date is 14 days or more into the future (e.g. if you are buying gift registry items). If you split payment for an order between your TFG account and credit card, the credit card amount will be processed as a payment on your TFG account. When you submit your order, under your signed in user name and password, together with the payment card details, you warrant that you are authorised to use the card and that there are sufficient funds to pay for the order. You consent to our use of the services of reputable and secure third party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.

    If you are paying with your TFG store card, the total cost of the order will immediately be debited to your account.

    In the event that you return goods, it will take up to 10 working days to process a refund.

    9.
    General

    We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time.

    SPECIFIC TERMS FOR CELLULAR TELEPHONES, TABLETS, COMPUTERS AND LAPTOPS

    These are the specific terms that apply to cellular telephones, tablets, computers and laptops and other electronic goods. They must be read together with the general terms that apply to returns, refunds, exchanges and cancellations contained in our Online Shopping Terms and Conditions.

    Cellular telephones, tablets, computers and laptops may not be returned unless permitted by law and in accordance with these merchandise specific terms.

    1.
    Cellular handsets Out of Box Failure
    1.1
    If your handset has a manufacturing fault and this is communicated to us within 7 (seven) calendar days of delivery (with the delivery date being day 1), your handset may be treated as an Out of Box Failure (“OBF”). The complete handset plus all original items and packaging can be returned for a possible exchange on the same model or a refund. We will first have to send your handset to a repair centre for a full report on the fault.
    1.2
    The handset must be in perfect physical condition for it to be considered for a replacement, or failing that, the normal warranty terms will apply.
    1.3
    If you experience any faults or defects within the balance of the warranty period, the complete unit can be returned for repairs.
    1.4
    Please note that software defects or upgrades are not considered a defect.
    2.
    Warranty on cellular handsets, tablets, computers and laptops
    2.1
    Your cellular telephone, laptop, computer or electronic device will have a 12 or 24 month warranty. The warranty period is displayed with the goods.
    2.2
    The warranty is only binding if the device is handled appropriately and for its intended purpose, in accordance with the operating instructions and upon presentation of your proof of purchase.
    2.3
    The warranty may not apply if:
    2.3.1
    The model production and/or serial number on the device has been altered, deleted, removed or made illegible;
    2.3.2
    Repairs or product modifications and alterations have been executed by unauthorized service organizations or persons
    2.3.3
    Damage is caused by accidents including but not limited to lightning, liquid, fire, misuse or neglect;
    2.3.4
    The proof of purchase has been altered in any way or made illegible.
    2.3.5
    You will be charged for repairs relating to this.
    3.
    Computer equipment
    3.1
    Software is not covered under the warranty.
    4.
    RICA
    4.1
    Please note that where delivery of a SIM takes place you are required to have your Green Bar-Coded ID book and proof of your residential address (like a bank statement, TV license, rates or Telkom account) with you that is not older than 3 months, when the couriers deliver your SIM card. If you do not have the required documentation at hand, delivery of the SIM will not be able to take place as this is a legal requirement.

    GIFT REGISTRY TERMS AND CONDITIONS

    1.

    These terms and conditions apply to customers who have created a gift registry online or in any of our @home stores. If you are purchasing online for someone who has created a gift registry, please refer to our Online Shopping Terms and Conditions above.

    The creators of a gift registry must also read these Terms and Conditions together with the Online Shopping Terms above, the terms and conditions that apply to the use of our website www.home.co.za and, if applicable, the terms and conditions that apply to customers who buy on credit using their TFG account on www.tfg.co.za.

    2.
    When you create your gift registry, you have an option to specify a delivery address and date for all your gifts to be delivered to you. Remember to not set your venue as a delivery address unless you, or a nominated person, will be able to take delivery on the specified date and time. Your guests will cover the cost of delivery to you. Please refer to our Online Shopping Terms and Conditions relating to delivery.
    3.
    Your gift registry automatically closes by midnight on the date of your event. This means that you cannot make any changes to your gift registry.
    4.

    After your event, if you have included @home merchandise in your gift registry, we will give you an @home gift card in the amount of 10% of the total amount spent on @home merchandise purchased on your gift registry. Please note that only the amount spent on @home merchandise noted as gift registry purchases will be taken into account in calculating the amount of the voucher ie 10% of the value of your gifts is only for gifts that have been purchased from @home and allocated against your listed gift registry items.

    The amount spent on gift cards purchased for you by your guests in our stores and merchandise purchased on the gift registry which is not from @home will not be taken into account when calculating the value of the @home voucher. The total spent will be calculated up to the date of the closing of your gift registry.

    5.
    If you qualify for an @home gift card, you may collect it up to 6 (six) months after the date of your event. The @home gift card may only be collected from an @home store by you and cannot be allocated electronically to you. The value of the @home gift voucher may also not be credited to your TFG account.
    6.
    The @home gift card must be used in an @home store and cannot be used as a payment method for online purchases.
    7.
    Your registry can include @home furniture but furniture cannot be purchased online. In the event that your guests wish to purchase furniture, they will need to visit an @home store which sells furniture to purchase the item in store. Separate terms and conditions apply to furniture purchased in store.
    8.
    Gift cards cannot be purchased on line. In the event that your guests wish to purchase a gift card, they will have to do so in store.
    9.
    Any duplicate items received as gift registry purchases may either be exchanged for items of the same value or, if the goods are @home merchandise, returned in exchange for an @home gift card or online voucher. Please note however that certain categories of merchandise cannot be returned. In order to reduce the potential duplicates, please advise your guests to ensure that their purchases are allocated to your gift registry. Please refer to our Online Shopping Terms and Conditions for our full policy on refunds and exchanges.
    10.
    You may make changes to the items or quantities of items on your gift registry, provided that the items that you want to change have not yet been purchased.
    11.
    Certain product is seasonal and only in stores for a limited period of time. To avoid disappointment we suggest that you add these items to your gift registry 6 weeks prior to your event date.

    PROMOTIONAL VOUCHER TERMS AND CONDITIONS

    1.
    Promotional vouchers issued to TFG account holders:
    Your online shopping discount voucher may only be used for online shopping on full priced merchandise at any of our online stores. The voucher may only be used for purchases on your TFG account and is only valid for the period displayed on the voucher. The voucher may not be used for the purchase of sale goods, reduced merchandise or for cellphones and other electronic devices and may not be used in conjunction with any other promotional offer or voucher. This voucher is non-transferrable and may not be exchanged for cash. The voucher can only be redeemed once.
    2.
    Promotional vouchers issued to cash customers:
    Your online shopping discount voucher may only be used for online shopping on full priced merchandise at any of our online stores. The voucher may only be used for cash purchases and is only valid for the period displayed on the voucher. The voucher may not be used for the purchase of sale goods, reduced merchandise or for cellphones and other electronic devices and may not be used in conjunction with any other promotional offer or voucher. This voucher is non-transferrable and may not be exchanged for cash. The voucher can only be redeemed once.

    TFG (The Foschini Group) eGift Cards Terms & Conditions

    1.
    By purchasing or using a TFG eGift Card, you accept the terms and conditions set out below.
    2.
    eGift Cards can be purchased with cash (cash, credit card, debit card) or on a TFG account, either in-store or online (online purchases are currently only available in South Africa).
    3.
    eGift Cards can be purchased and redeemed at any of the following TFG stores (if available in your country): @home, @homelivingspace, American Swiss, Anatomy, Archive, Charles & Keith, Colette, Donna, Duesouth, Duesouth Escapes, Exact, Fabiani, The FIX, Foschini, G-Star Raw, hi, Markham, Mat & May, Next, Relay Jeans, Soda Bloc, sportscene, Sterns or Totalsports.
    4.
    eGift Cards can only be redeemed in the country where they were issued.
    5.
    eGift Cards are currently only available in South Africa, Namibia and Zambia.
    6.
    eGift Cards cannot be redeemed online in Namibia and Zambia.
    7.
    No discounts of any nature whatsoever apply to eGift Cards, i.e. you must pay the full value of the eGift Card you are purchasing.
    8.
    Plastic store Gift cards, which are not eGift cards, are not redeemable online.
    9
    Any value can be loaded onto an eGift Card, subject to the following minimum and maximum amounts:
    • In South Africa, a minimum amount of R50.00 (fifty Rand) must be loaded, and the maximum amount that can be loaded is R5,000.00 (five thousand Rand);
    • In Zambia, a minimum amount is ZMW 30 (thirty Kwacha) must be loaded, and the maximum amount that can be loaded is ZMW3 500 (three thousand five hundred Kwacha);
    • In Namibia, a minimum amount of N$50.00 (fifty Namibian Dollars) must be loaded, and the maximum amount that can be loaded is N$5 000.00 (five thousand Namibian Dollars).
    10.
    eGift Cards cannot be used to reduce an outstanding balance on a TFG account.
    11.
    Change for any value remaining on an eGift Card after redeeming it, will not be given.
    12.
    The purchase of an eGift Card cannot be refunded i.e. you cannot change your mind about purchasing an eGift Card once the sale has been concluded.
    13.
    A voucher cannot be used to purchase an eGift Card.
    14.
    eGift Cards can be redeemed in conjunction with a voucher when making a purchase online or in-store.
    15.
    eGift Cards can be used in full or for part payment of goods which you buy in-store or online.
    16.
    If a store is offline, you will not be able to purchase or redeem an eGift card.
    17.
    eGift Card purchase and redemption transactions cannot be reversed.
    18.
    eGift Cards cannot be exchanged for cash
    19.
    eGift Cards are treated as cash and therefore any lost or stolen eGift cards will not be replaced. If your eGift Card is lost or stolen, you must report this at your closest TFG store or call Customer Services (number below). The eGift Card will be blocked immediately and will only be replaced if the value on the eGift Card has not yet been redeemed.
    20.
    eGift Cards will expire 3 years after the date that they have been loaded.
    21.
    To check your eGift Card balance, call 0860 576 576 or click here (link to online balance enquiry). Non-SA countries can call +27 21 938 7666.
    22.
    TFG is not liable for any lost or stolen eGift Cards once purchased.
    23.
    When you use your eGift Card, the amount of your purchase will be deducted from the balance on the eGift Card.
    24.
    All refunds of goods purchased with an eGift Card will be made in accordance with TFG’s refund policy. Any refunded amount will be credited to an eGift Card and will not be given to you in cash. Click here for our Refund Policy.
    25.
    These terms and conditions are subject to change without notice and you will bound to any changes made.