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    SPECIAL OFFER: Free standard delivery for any online order when you spend R500 or more (SA ONLY) Excludes furniture

    FAQs

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    General

    Q: My contact details have changed, how can I amend my profile?
     

    A: To update your email address or phone number, sign into “My Account”, click on “Profile”. Here you can update your personal information. When you are done click on the “Save Profile” button.

    Q: I have forgotten my password. What now?
     

    A: You can update your username or password by clicking on the “forgot password” link. Alternatively you can call us on 0861 111 761 for assistance.

    Q: What should I do if the site is giving me technical issues?
     

    A: Call customer services on 0861 111 761 or email onlineshop@tfg.co.za and we’ll try to fix the problem as best we can.

    Q: How do I replace a lost / stolen / damaged store card?
     

    A: First you need to block your card – either at TFG Online, in store or with customer services (0861 111 761 or onlineshop@tfg.co.za). Then you’ll need to visit your nearest store to sign for and collect a new card (you will be charged for card replacement).

    Q: How do I cancel an order?
     

    A: You may in certain instances cancel your order. You can cancel your order prior to when it is dispatched for delivery by clicking on the “cancel” button in your order summary. You can find your order by simply typing in your order number and email address or cell number used when placing the order into the form at the bottom of the site. Please contact our customer services at 0861 111 761 if you have any queries regarding cancellation.

    Q: If I want to send someone a gift, how does it work?
     

    A: When you place your order, you’ll see there is a special tick box to indicate that the item is a gift. If the gift is intended for someone other than the purchaser, just tick the box and fill in the recipient’s address and the item will be sent to them directly. No prices will be included for a gift recipient.

    Q: RICA what?
     

    A: The Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA) is a compulsory law in South Africa for all cellphone owners to register their numbers as a key crime prevention initiative.

    Q: How do I become RICA-compliant?
     

    A: Call our Customer Services centre on 0861 111 761 or email onlineshop@tfg.co.za. If your SIM card is not RICA-compliant, it’ll be disconnected from your service provider’s network and you won’t be able to make calls, send messages or surf the Internet. To reconnect, simply take your SIM card to the nearest store of your cellphone network, along with your ID and proof of residence, and you’ll be assisted. Remember, when you’re disconnected you’ll still be contractually obliged to pay your cellphone account. If you’re on Pay As You Go, your airtime and bundles won’t be affected and you’ll have access to them again once you’re reconnected.

    Q: Can I order online if I don’t live in South Africa?
     

    A: Yes, you can place an order from anywhere in the world. However, at this stage, we only deliver to certain areas within South Africa.

    Q: What happens if an item is out of stock online?
     

    A: We strive to maintain availability of all items/products listed on our online shop. However, due to the success of a particular item, it is possible that an item can be temporarily out of stock. There are two options available:
    • The “email me when available” button: If the item you want is out of stock, simply click on the “email me when available” button on the product page and enter your email address in the box provided. We will notify you as soon as the item is available again.
    • The “check store stock” button: You can use our stock tracker to check availability of a particular product at a store near to you. Simply go to the product page of the item you want to check stock for, select your size if required, click on the “check store stock” button and enter your city, suburb or shopping mall. A list of available stores will appear. You can find all the store details for the particular store by clicking on the “store details” drop down.
    Please note: where applicable/relevant, the “check store stock” button will only appear once you have selected your size or colour.

    Q: Can I check availability of stock in my local stores online?
     

    A: Yes, you can use our stock tracker to check availability of a particular product at a store near to you. Simply go to the product page of the item you want to check stock for, select your size if required, click on the “check store stock” button and enter your city, suburb or shopping mall. A list of available stores will appear. You can find all the store details for the particular store by clicking on the “store details” drop down.

    Q: What are cookies and how are they used:
     

    A: A cookie is a text-only string that gets entered into the memory of your browser. We may use cookies when a user browses the Website. Cookies are files sent to the browser from a server in order to register the activity of users while they are browsing.

    The use of cookies allows the Website server to recognise the web browser being used by the user in order to simplify the browsing experience, permitting, for example, access to users that have previously registered, access to areas, services, promotions and competitions reserved exclusively to them without the need to register on each visit. They are also used to measure the audience and traffic parameters, monitoring the progress and number of entries.

    Q: Are Cookies dangerous to My Computer?
     

    A: No. A cookie is a simple piece of text. It is not a program, or a plug-in. It cannot be used as a virus, and it cannot access your hard drive. Your browser (not a programmer) can save cookie values to your hard disk if it needs to, but that is the limit of the effect on your system.

    Cookies are stored on the computer's hard drive. They cannot access the hard drive - so a cookie can't read other information saved on the hard drive, or get a user's e-mail address etc. They only contain and transfer to the server as much information as the users themselves have disclosed to a certain web site.

    Q: Are cookies a threat to my privacy?
     

    A: A server cannot set a cookie for a domain that it is not a member of. In spite of this, users quite often find in their computer files cookies from web sites that they have never visited. These cookies are usually set by companies that sell internet advertising on behalf of other web sites. Therefore it may be possible that users' information is passed to third party web sites without the users' knowledge or consent, such as information on surfing habits. This is the most common reason for people rejecting or fearing cookies.


    How to shop online

    Browse
     

    • Use the dropdown menu to find the category that you are looking for
    • Click through and spend some time browsing the products showcased on the site
    • Did you know, you can cross shop across all our brands and check out in just one bag?

    Buy
     

    • Once you’ve found the item that you want, select your colour/size/value when buying an eGift Card and click on the “Add to Bag” button. You can add multiple items to your shopping bag
    • Once you are ready to pay, click on the shopping bag icon in the top right hand corner of the page, which will take you through to a new page that will show you everything you have in your bag, along with the colours/sizes you have selected
    • A R10 donation can be made towards our CSI projects by ticking the checkbox in the “payment summary” screen to the right hand side of your shopping bag. Your donation will be used to fund a number of educational projects that aim to make a significant impact on our communities.

    How to redeem a voucher
     

    • If you have a voucher which you would like to redeem, you will need to enter your voucher code in the section labeled “Payment Summary”.
    • Once the voucher code has been entered, click the ‘APPLY’ link and your shopping bag will be discounted.
    • If you would like to remove a voucher code, click on the ‘REMOVE’ link.
    • Voucher codes should only be applied when you are ready to proceed to checkout.

    Place my order
     

    • Click on the “Place Order” button when you are ready to place your order
    • If you aren’t already signed into your account you’ll be taken to the registration page
    • You can simply complete the returning, new or guest customer sign in form.
    • Note: If you register as a new customer, you can choose to register with either your email
      address OR cellphone number. The choice is yours. If you sign in as a guest customer, you only
      have the option to sign in with your email address. As a guest customer, your delivery and
      payment details won't be saved for future orders.
    • Once you have signed in you’ll see your shopping bag once again
    • Click on “Place my order”, enter your delivery address, select your delivery option, enter your payment information and pay
    • Once you’ve placed your order, you will receive email confirmations keeping you up to date on your order and delivery status
    • For more on delivery and payment see FAQ: “DELIVERY” AND “PAYMENT”
    Note: If you have furniture items in your bag, you will be asked to enter a furniture specific delivery address i.e. two delivery addresses, one for furniture and one for the rest of the items in your bag. You will be charged an additional delivery fee based on your location / zone. Zones are calculated by distance from our regional distribution centers at checkout. Refer to “FURNITURE FAQs” for additional information.


    EGIFT CARDS


    GENERAL

    Q: How can I check my eGift Card balance?
     

    A: You can check your eGift Card balance by contacting our Customer Services Department on 0860 576 576 OR you can check it online in the following ways:
    • Search “eGift Card Balance”
    • Click on the “Buy an eGift Card” link in the footer on any TFG online store and scroll down to “WANT TO CHECK YOUR EGIFT CARD BALANCE?”. Click on “Check eGift Card balance” button
    On the “eGift Card Balance” page, enter your 12 digit eGift Card number. Prove you’re a human by completing the iCaptcha request, and get your balance.

    Q: Where can I spend my eGift Card?
     

    A: You can spend it online on any of our TFG online stores, or in-store at any of the 20 TFG brands.

    Q: Do eGift Cards have an expiry date?
     

    A: All eGift Cards will expire after 3 years from date of purchase. You can check your expiry date at any time online or by contacting our Customer Services Department on 0860 576 576. See FAQ “How can I check my eGift Card balance?” for how to check your expiry date, as this is the same process.

    Q: Can I return items purchased with an eGift Card?
     

    A: Yes. You can return products purchased with an eGift Card following our standard Returns Policy. If you made your purchase in a physical store in SA, you will be issued a plastic / physical gift card with your refund amount on it.

    If you made your purchase online, or in a physical store outside of SA, a new eGift Card will be issued with your refund amount and sent to you via SMS or email, depending on how it was originally sent to you.

    See FAQ section “RETURNS, REFUNDS AND RETURNS POLICY” for more on returns.

    Q: What do I do if my eGift Card is lost or stolen?
     

    A: eGift Cards are treated as cash and therefore lost or stolen eGift Cards will not be replaced, unless the customer reports it lost or stolen at his / her closest branch or calls Customer services on 0860 576 576. The eGift Card must be blocked immediately and will only be replaced if the value has not been redeemed.

    Q: What is the difference between a physical gift card and an eGift card?
     

    A: A physical gift card is a plastic card which can only be bought and used to pay in a physical store.

    An eGift Card can be purchased online or in-store, and is delivered electronically to you or your recipient via email or SMS. An eGift Card can be redeemed in-store or online.

    Q: What are the eGift Card Terms and Conditions?
     

    A: Click on Terms and Conditions in the footer of any TFG online store.

    Q: Can I receive cash back on funds I have placed in my eGift Card?
     

    A: No. Your eGift Card may be redeemed for products only and may not be exchanged for cash.

    Q: I have a query regarding my eGift Card, who should I contact?
     

    A: Please contact our Customer Services Department on 0860 576 576.

    Q: How do I bulk buy eGift Cards for corporate gifting and incentives?
     

    A: For bulk eGift card orders please email Yoshlin@tfg.co.za

    Q: Can I save an eGift Card to my wishlist or gift registry?
     

    A: No, you cannot save an eGift Card to your wishlist or gift registry.

    Q: What if I suspect fraudulent activity?
     

    A: Never give your eGift Card number to anyone. Treat your eGift Card number like cash. Only redeem your eGift Card at online checkout on in-store. If you suspect eGift Card fraud contact our Customer Services Department on 0860 576 576.


    BUYING AN EGIFT CARD

    Q: I want to purchase an eGift Card. How can I do this?
     

    A: You can purchase online on any of our TFG online stores, or in-store at any of the 20 TFG brands.
    To purchase your eGift Card online:
    • Click the “Buy an eGift Card” link in the footer on any TFG online store or search “eGift Card”
    • Once you’ve selected the eGift Card you would like to buy, you must choose an amount by typing in a value or using the arrows. A value between R50 - R5,000 can be chosen.
    • Choose the delivery method so that it is sent either via email or SMS
    • Choose the occasion from the dropdown menu i.e. Birthday
    • Input the name of the person receiving the eGift Card, and who it’s being sent from. For email eGift Cards, you will get an option to include a short personal message.
    • Input the email address or phone number of the recipient of the eGift Card i.e. who you are sending the eGift Card to.
    • Select a date to send the eGift Card if you want to send it on a date in the future.
    • Select the quantity of eGift Cards you would like to purchase. The default is 1.
    • Click on the “Add to Bag” button.
    • Once you are ready to pay for your order, click on the shopping bag in the top right hand corner of the page, which will take you through to a new page that will show you everything you have in your bag, along with the colours/sizes you have selected, including your eGift Card.
    • For more on how to complete your order, please read FAQ “How do I shop online?”

    Q: What must I do if I want to buy an eGift Card for someone today, but only want to send it to them on a future date?
     

    A: This is not a problem. When you purchase your eGift Card you will be able to select the date that you would like to send the eGift Card via SMS or email.

    Q: Can I get a refund on a purchase of an eGift Card?
     

    A: No. eGift Cards are non-refundable. Please also note that remaining balances may not be converted to cash.

    Q: Can I send an eGift Card to another country?
     

    A: Yes you can. However, eGift cards are only valid in the country of issue.

    Q: My eGift Card has not been received via SMS or email. What should I do?
     

    A: Please contact our Customer Services Department on 0860 576 576.

    Q: Can I change the value of an eGift card after I've paid for it?
     

    A: No, once an eGift Card has been purchased, the value on it cannot be changed.

    Q: How do I cancel the purchase of an eGift Card?
     

    A: You cannot cancel the purchase of an eGift Card.

    Q: What value can I put on an eGift Card?
     

    A: An eGift Card can be loaded with any value between R50 and R5,000.

    Q: Can an eGift Card be used to purchase another eGift Card?
     

    A: Yes, you are able to purchase an eGift Card with another eGift Card.

    Q: Do I earn Rewards & More vouchers when I purchase an eGift Card?
     

    A: Yes, you will earn a Rewards & More voucher on any purchase you make, including eGift Cards

    Q: If a store is in offline mode can I still purchase an eGift Card?
     

    A: Not at this time.


    PAYING WITH AN EGIFT CARD

    Q: How do I pay using my eGift Card online?
     

    A: Shop as usual on our website and proceed to checkout by clicking on ‘Place My Order’. After choosing your delivery address and delivery method, you will proceed to the payment screen, where you will be able to select ‘EGIFT CARD’ as a payment method on the “Process my order” page. Enter your 12 digit eGift Card number and click the ‘APPLY’ link. Prove you’re a human by completing the iCaptcha request, and click on “Apply eGift Card”.

    After entering the eGift Card numbers, your order total will be automatically updated with credit to the value of the eGift Card(s).If the value of your eGift Card is more than the order value, you will not need to pay any remaining balance using one of the additional payment methods available, and you can click on ‘Place my order’ to process your payment. You will then complete your order and be sent a new eGift Card number with your remaining balance for future purchases.

    Q: There isn't enough credit on my eGift Card to pay for the total order. How can I pay the remaining balance?
     

    A: If there is not a sufficient balance on the eGift Card to cover the total order, you may pay the remainder using one of the additional payment methods available OR another eGift Card. The total balance of an eGift Card will be used up before a second eGift Card can be applied, or an additional payment method can be chosen. When you have no outstanding balance on your order total, click on ‘Place my order’ to proceed with your order.

    Q: Can I use more than one eGift Card to pay for an order online?
     

    A: Yes. Multiple eGift Cards may be used in a single order – there is no limit to the number that can be used. However, please note that you cannot use only part of an eGift Card balance. The total balance of one eGift Card will be used up before a second eGift Card can be applied. After entering the eGift Card numbers, your order balance will be automatically updated with credit to the value of the gift card(s). If there’s any balance to pay, you can use a debit or credit card in the usual way.

    Q: I am experiencing difficulty paying with my eGift Card online. What should I do?
     

    A: Double-check that you have entered the correct 12 digit eGift Card number at check out or check your eGift Card balance to ensure you have enough credit. See FAQ “How can I check my eGift Card balance?”

    If the problem still persists, please contact our Customer Services Department on 0860 576 576. Please have your reference number on hand to speed up the process. Your reference number is not your 12 digit eGift Card number, and can be found on the SMS or email that you received.

    Q: Can an eGift Card be used more than once?
     

    A: When you make a purchase with an eGift Card that is less than the value of your eGift Card, you will be issued with a new 12 digit eGift Card number with your remaining balance. Your previous 12 digit number will no longer be valid.

    When you make a purchase with an eGift Card that is higher than the value of your eGift Card, you will have no further credit and therefore that 12 digit eGift Card number will no longer be valid.

    Q: Can I reload my eGift Card after I've spent the full value?
     

    A: No. However, you can purchase a new eGift Card. See FAQ on “I want to purchase an eGift Card. How can I do this?

    Q: Can an eGift Card be used to pay for delivery?
     

    A: Yes, eGift cards are applied to the final order total which includes delivery.

    Q: Can I apply a Rewards & More voucher to my eGift Card purchase?
     

    A: You cannot apply any vouchers to your order when you are buying an eGift Card, but you can apply vouchers to your order when you are making a purchase with an eGift Card.

    Q: Can an eGift Card be used in conjunction with a voucher when making a purchase?
     

    A: Yes, eGift Cards are a form of payment, they are not promotions. You will be asked to apply your promotional voucher first during checkout, and will only apply your eGift Card in the payment summary.

    Q: Can I pay using a physical / plastic gift cards online?
     

    A: No. Currently this functionality is not available.


    Payment

    Q: What are my payment options?
     

    A: You can pay using any of the following payment options:
    • TFG Store / Account Card
    • Visa (both credit and debit)
    • Mastercard (both credit and debit)
    • TFG eGift Card
    • SnapScan (maximum order total of R 5000)
    • EFT (i-Pay)

    Q: Are my credit card details safe?
     

    A: Yes. We do understand that this can be a concern, especially if this is your first time shopping online, but we can assure you that your credit card information is encrypted and protected with the best software available via PayU.

    Q: I'm struggling to pay online, please help!
     

    A: If you have any queries or are experiencing a problem, then call the Foschini Group customer help line on 0861 111 761, or send an email to onlineshop@tfg.co.za

    Q: What is 3D Secure?
     

    A: It’s the latest security method by the Card Associations to ensure all online transactions in South Africa are safe and secure. You’ll know MasterCards as SecureCode and Visas as Verified by Visa.

    3D Secure redirects all your online credit and debit card payments through your bank’s website so that they can be officially authorised. If you are registered for 3D Secure, a screen will pop up when you want to make payment requesting a One Time Pin (OTP) which you’ll receive on your cellphone, or it’ll be the Pin / Password that you’ve set upfront. If you aren’t registered or it’s your first time shopping online, a screen will pop up with easy prompts to register.

    It’s super simple to pre-register your credit card or chip-and-PIN debit card for 3D Secure. All of South Africa’s major banks have enrolled all Mastercard and Visa card holders, plus pre-registering is easy to do online. You may need 3D Secure when shopping across all TFG ecommerce sites, so best to do it as soon as you can. If you’re still unsure as to how it all works, simply give your bank a call and they’ll talk you through it.

    Q: What if I can’t register for 3D Secure or I don’t get my Secure OTP?
     

    A: It’s okay, we have given all shoppers the option to opt out of using 3D Secure on every transaction and to make use of the secure payment provider, PayU. Please note that we won’t store any of your credit information on the site or in our databases.

    Q: What is SnapScan and how do I set it up?
     

    A: SnapScan is a safe and convenient smartphone app that stores your credit/debit card details and enables you to pay in just a few easy steps with your phone, wherever you are. No cash or card needed! Available on iPhones, Android and Blackberry devices.
    1. Just download the app and link your credit or debit card. In less than 5 minutes, you’re good to go!
    2. Your card details are securely encrypted on your phone. SnapScan don’t have access to them, and neither will the shop you’re buying from.
    3. SnapScan is free to use, with no additional charges to you as the user. Network providers’ standard data charges will apply.

    Q: Can I use SnapScan with any debit card?
     

    A: If the debit card is a MasterCard or Visa card, has a CVV number on the backand is enabled for online payments, it will work with SnapScan. Some banks automatically disable debit cards for online payments, so you may need to contact your bank to enquire further.

    Q: How do I pay using SnapScan online?
     

    A: SnapScan is listed as one of our many payment options in checkout. There is a maximum order limit of R5000 if you want to pay online using SnapScan.
    When you choose SnapScan in checkout, you will be directed to a screen where you have an option to either:
    • Scan QR code
    • OR
    • Launch app
    Choose “Scan QR code” if you’re completing your order on a PC, laptop or tablet.
    1. Open the SnapScan app on your phone
    2. Scan the displayed QR Code on the screen when prompted
    3. Tap the "Pay" button
    4. Enter your 4-digit SnapScan PIN or use Touch ID
    Choose “Launch app” if you’re completing your order on your mobile phone.
    1. This will launch the app from our online checkout and will automatically populate all of the order information
    2. Enter your 4-digit SnapScan PIN or use Touch ID

    Q: What is i-Pay with EFT?
     

    A: i-Pay is an Instant EFT payment option available to all customers who bank with Capitec*, ABSA, FNB, Investec or Standard Bank. i-Pay allows for electronic funds to be transferred inter-bank directly into our bank account, in real time, using the current infrastructure of your bank’s internet banking functionality.

    How it works:
    1. Select EFT as your payment method during checkout
    2. Select your bank from the options provided
    3. Login using your internet banking profile credentials
    4. The automated process will navigate and populate the relevant fields on your behalf in the background
    5. Your bank will send you an OTP (one-time password) or mobile authentication to your mobile phone to verify the payment
    6. Enter your OTP or accept the authentication message
    7. As soon as payment is complete, your order status will be updated immediately
    8. There is no need to send through a proof of payment
    Note: if you have more than one bank account, you will need to select the bank account you wish to pay from and this may generate an additional OTP for you to enter to complete the payment.

    Q: Is it safe to pay via EFT?
     

    A: Yes
    • i-Pay guarantees the highest levels of security when paying online
    • i-Pay has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security
    • i-Pay acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller
    • Your online banking login details are NOT stored by i-Pay


    Online & Rewards & More Vouchers

    Q: Where do I find my rewards & more vouchers?
     

    A:
    1. Sign in or create an online profile
    2. Click on the “my account” drop down menu
    3. Click on the first option labeled “profile”
    4. Now select “my vouchers” displayed on the left hand side of your profile
    5. If you have any available Rewards & more vouchers, they will display on screen
    6. Simply select the voucher you would like to redeem
    7. Now click on “apply” voucher
    8. The voucher will automatically apply to your bag
    9. Alternatively, copy and paste the voucher code in "payment summary" before checkout

    Q: Can I use a voucher online? How do I redeem it?
     

    A: Yes, we do accept promotional voucher codes and Rewards & More vouchers. Here is how to redeem a voucher code:
    • If you have a voucher which you would like to redeem, you will need to enter your voucher code in the section labeled “Payment Summary”.
    • Once the voucher code has been entered, click the ‘APPLY’ link and your shopping bag will be discounted.
    • You can apply more than one voucher code at checkout. Simply repeat the process until you have captured all your vouchers.
    • If you would like to remove a voucher code, click on the ‘REMOVE’ link.
    • Voucher codes should only be applied when you are ready to proceed to checkout.
    • Click on the “Place My Order” button when you are ready to complete checkout.


    CORPORATE SOCIAL INVESTMENT (CSI) DONATIONS

    Q: WHAT IS CSI?
     

    A: CSI stands for ‘Corporate Social Investment’; which is about companies supporting organisations or initiatives that make a difference in the lives of people who need it most. CSI initiatives can include anything from donating money or goods, investing in education, food security to healthcare support etc.

    Q: HOW DO I MAKE A CSI DONATION ONLINE?
     

    A: A R5 donation can be made towards our CSI projects by ticking the checkbox in the “payment summary” screen when shopping any of our TFG online stores

    Q: WHAT HAPPENS TO MY DONATION?
     

    A: Your donation will be transferred to TFG Foundation, and will be used to help fund current/new TFG CSI projects.

    Q: WHO ARE THE ORGANISATIONS THAT BENEFIT FROM MY DONATION?
     

    A: Your R5 donation will be donated towards the following projects:

    Your fashion future bursary: TFG has partnered with FEDISA on an exclusive 3-year bursary programme, which aims to develop fashion professionals.

    Future leader’s bursary programme: TFG has partnered with UWC to create a bursary programme that is aimed at identifying high potential final year students who are in need of financial aid in order to complete their honours.

    100up+: in partnership with UCT, 100UP+ is a programme that assists high school pupils with the transition from the school environment to university.

    The Feel Good Project: Together with NPO, Learn to Earn, this project empowers unemployed individuals with the skills required for the retail sector so that they may enter and sustain careers in this fast-paced industry.

    Sew Good: this project utilises TFG existing resources through Prestige Clothing to train and up-skill previously unemployed individuals to sew blankets, and thereafter hand those blankets to disaster affected communities as well as those less fortunate.

    Nelson Mandela Children’s Fund: since the passing of Nelson Mandela, TFG has committed to support Nelson Mandela Children’s Fund.

    The Children’s Hospital Trust: this initiative aims to advance child healthcare through the Red Cross Children’s Hospital. Fabiani supports this initiative through its Last Red Buttonhole Project, where a donation is made to the Children’s Hospital Trust with every Fabiani Shirt purchased.

    18twenty8: this initiative is a women-led NPO that empowers young women from disadvantaged backgrounds, by developing programmes for their educational and personal development. By also purchasing a Relate bracelet in our Foschini stores, all proceeds will be donated to 18twenty8.

    Stop Hunger Now SA: this organisation’s programme activities include securing donations to host meal packaging events, and distribute meals through a Results Oriented Nutrition Programme, as well as to aid with disaster relief.

    Q: HOW ARE THESE ORGANISATIONS CHOSEN?
     

    A: Organisations’ activities/programmes need to be aligned to TFG’s CSI strategy, which is to Educate to Empower, and also need to align with TFG’s core values before we consider partnering with them.

    Q: HOW WILL I KNOW WHEN MY DONATION HAS BEEN RECEIVED BY TFG?
     

    A: When your donation is received, you will receive a Thank You email once you have made a purchase on one of TFG’s online sites

    Q: WHAT IS TFG’S CONTRIBUTION?
     

    A: TFG Foundation disbursed funds totalling R8 450 995 across 47 organisations, nationally, in our past financial year.

    Q: WHERE CAN I FIND OUT MORE ABOUT TFG CSI PROJECTS?
     

    A: All TFG CSI information can be found on www.tfgcsi.co.za

    Q: IF MY ORDER IS CANCELLED AFTER PAYMENT IS COMPLETE, OR IF I RETURN THE ITEM(S) THAT I BOUGHT, DO I GET MY R10 DONATION REFUNDED?
     

    A: No, unfortunately you will not receive a refund of your R5 donation as it will have already been transferred into TFG Foundation.

    Q: WHAT FORM OF PAYMENT CAN I USE TO MAKE MY DONATION?
     

    A: You can donate by making a purchase on any one of TFG’s online sites using your TFG account, your credit card, your debit card or TFG Gift Card.


    Delivery

    Q: What days of the week does delivery take place?
     

    A: Deliveries are only done on a working day.

    Q: What is a working day?
     

    A: Working days are days in the week excluding weekends and public holidays.

    Q: Is it possible to collect my order instead of having it delivered to my home/work address/other address?
     

    A: Yes it is. We now offer a pick-up service through our friends at Pargo. Please refer to FAQ: "COLLECT MY DELIVERY"

    Q: What does delivery cost?
     

    A:
    • Standard delivery is a flat rate of R50 no matter where you live or how big your order is
    • Express delivery costs R75
    • Overnight Express costs R125
    • Deliver 2 Me costs R150 (CAPE TOWN ONLY)
    • We offer R50 off the delivery fee for orders over R500
    • Furniture orders are delivered separately at an additional delivery fee. Delivery fees are charged depending on your zone. Zones are calculated by distance from our regional distribution centers at checkout. In addition, you can view delivery fees by clicking on the “delivery fees” link on each product page or refer to “how much will delivery cost if I am buying furniture online?”. You may choose to collect your furniture item(s) from a @home distribution centre closest to you, free of charge. For more on Furniture refer to FURNITURE FAQs
    Note: If you have furniture items in your bag you will be charged the furniture delivery cost, your standard delivery fee will fall away. For furniture costs, refer to FURNITURE FAQs.

    Q: When will I get my order?
     

    A:
    Standard Delivery
    • Delivery will take place within 3 – 5 working days
    • You also have the option, via our standard delivery service, to collect your order from a local Pargo Pick-up Point. This offers you a convenient alternative to having your order delivered to your usual home/work/other address. For more on Pargo Pick-up, see FAQ: "COLLECT MY DELIVERY"
    Express Delivery
    • Delivery will take place within 2 working days
    • Express delivery is offered only in JHB, CPT and DBN metropolitan areas
    • You can opt for Express delivery on a weekend, but your order will only be delivered on by the Tuesday i.e. 2 workings days
    Overnight Express Delivery
    • Delivery will take place the next working day at a flat rate of R125
    • To qualify for Overnight Express delivery, orders must be placed before 14h00
    • Overnight Express delivery is offered only in JHB, CPT and DBN metropolitan areas
    • Overnight Express delivery is only offered Monday to Thursday and not on, or the day before, a public holiday
    • Overnight Express delivery is not available for orders that contain flammable products (e.g. matches, compressed gas) or other goods (e.g. inflatables or any goods containing lithium batteries like smart phones and tablets) that, according to the South African Civil Aviation Authority Act, are not allowed to be transported by air
    Deliver 2 Me (Cape Town only)
    • Our new premium delivery service allows you the freedom to place your order without giving us an address right now. When your parcel is ready, we will find you. All you need is a phone with geolocation and we’ll contact you via SMS to confirm where you are.
    • Delivery will take place within 3-5 working days at a flat rate of R150
    • Deliver 2 Me is offered only in Cape Town within 35km of Cape Town CBD
    Please note: you only have a 7 day window for us to attempt delivery, after which, your parcel will unfortunately be returned to the warehouse and you’ll be refunded for your purchase.

    Q: Who will delivery my order?
     

    A: We utilise multiple couriers to ensure speed and cost effectiveness.

    Q: Will I be called before delivery?
     

    A:
    • All first delivery attempts will be done without a call before but an email will be sent to you the to inform you that your order is out on delivery
    • A second delivery attempt will take place the next working day
    • Refer to “what happens if there is no one home when you deliver?”
    • If you have selected “Deliver 2 Me” (CAPE TOWN ONLY) you’ll receive SMS notifications before a delivery attempt

    Q: If I have selected “Deliver 2 Me” (CAPE TOWN ONLY) as a delivery option, will my location be made public?
     

    A: No

    Q: What happens if there is no one home when you deliver?
     

    A: We really want to unite you with your brand new purchase, so we’ll go ahead and try again the next working day. If that is not convenient for you, please call 086 111 761 to make arrangements that suit you. Not at home or at work? Do you know about our pick-up option through our friends at Pargo? You can collect from a local shop or petrol station when it suits you best. If your order is over R500 then it will be free. Keep this in mind when you shop with us again. Refer to FAQ “COLLECT MY DELIVERY” for more information. If you have selected Deliver 2 Me (CAPE TOWN ONLY) but you are not available to receive your delivery you can delay your delivery. SMS reminders will be sent each day but only up to 7 working days after which your parcel will be returned and a refund processed.

    Q: What is Deliver 2 Me (CAPE TOWN ONLY)?
     

    A: When you place an order, you will be asked to enter your delivery details:
    • Instead of delivering to your usual home / work /other address, select our innovative new premium delivery solution called “Deliver 2 Me” (CAPE TOWN ONLY)
    • Confirm / enter your first name, last name and cellphone number when prompted. NB – please ensure you check your cellphone number is correct in order for us to send you an SMS when your parcel is ready for delivery.
    • Tick the checkbox to confirm that your phone has geolocation enabled in order for us to find you (as long as you’re within 35km of the Cape Town CBD we’ll contact you via SMS to confirm where you are. Deliver to me costs R150).
    • Click next and continue through to complete payment to complete your order
    • Once you’ve placed your order, you will receive a email confirmation
    • When your parcel is ready for delivery, we’ll send you an SMS, simply click on the link and follow the instructions.
    • Note: You can either choose “Deliver now” or “Deliver later”. “Deliver now” will allow you to drop a pin or type in a specific location, and we’ll get your parcel to you within 3hrs (that’s the worst case scenario – obviously we will be a lot speedier that this, but we have to cater for every eventuality, and we all know how Cape Town traffic can be!). “Deliver later” will allow you to choose another time/day when you’d prefer us to SMS you again.
    • The best part of all - feel free to change your location while we’re delivering to you, life happens. If you do, we will automatically prompt you to drop a pin at your new location. We’ll change course, find you, get your autograph, and make you smile.
    Please note: you only have a 7 day window for us to attempt delivery, after which, your parcel will unfortunately be returned to the warehouse and you’ll be refunded for your purchase.

    Q: How do I track my order online?
     

    A: Once your order is placed, we’ll send you status updates via email or SMS. You can also track your order at any time by navigating to “Orders” (under the My Account section of our website). Once you’re here, you’ll find a tracking device. Our tracking device is split into the four statuses below, thus keeping you informed of your order status all through the delivery process.
    • At warehouse
    • With courier
    • Out on delivery
    • Delivered
    Please note:
    • The delivery period only begins once your payment has been authorised.
    • In the case of multiple items within one order, there is a possibility that your items may be sourced from different warehouses. If that’s the case, we will notify you of this and it is likely you will receive multiple parcels which may be delivered at different times.

    Q: Where do I see a history of my orders?
     

    A: You can view a history of your purchases/orders by navigating to “Orders” under the “My Accounts” section of our website.


    Collect My Delivery

    Q: What is Pargo or what is a pick-up point?
     

    A: Pargo provides a convenient alternative delivery solution by offering our online shoppers over 400 Pick-up Points across South Africa. Some Pick-up Points are even accessible 24/7. So if you aren’t able to receive a delivery at home or at work, we’ve partnered with Pargo so that you can choose to collect your order from a local shop or petrol station, when it suits you best. If your order is over R500 then it will be free, as per our standard delivery service.

    Q: How do I choose to collect from a Pick-up Point when I place an order?
     

    A: When you place an order, you will be asked to enter your delivery details:
    • Instead of delivering to your usual home / work / other address, select “Collect from local Pick-up Point”.
    • Click on “Allow” on your browser pop-up for us to be able to source your location. If you don’t, the map will not adjust to your exact location.
    • A map of nearby Pargo Pick-Up Points will appear. These are all local stores or petrol stations close to your location with extended opening hours, some being open 24/7.
    • Use our search function on the map if you want to collect your order in an area that is not close to your current location.
    • Choose from where you would like to collect your parcel by clicking on your preferred location pin, check the address, and if you are happy, click “Choose this point”.
    • The location will be selected, with an option to “edit” if you have chosen incorrectly. Take note of the address and trading hours of your pick-up point. This will also be verified in your order confirmation email.
    • Confirm your contact details when prompted. NB – please ensure you check your telephone number is correct in order to receive your Pargo reference code via SMS.
    Please note that we only offer standard delivery (3-5 days) for orders being collected from Pick-Up Points.

    Q: Can I split my delivery so that some items are delivered to my home/work address, and others can be collected from a Pargo Pick-up Point?
     

    A: No, all items in your order must go to the same address.

    Q: What does it cost to use the Pargo Pick-up service?
     

    A: We currently only offer Standard delivery if you choose to collect your parcel at a Pargo Pick-up Point. Standard delivery takes 3-5 working days at a flat rate R50.00. If your order is over R500 then it will be FREE, as per our standard delivery service.

    Q: What happens after I have chosen to collect my order from a Pick-up Point?
     

    A: Once your parcel has been delivered to the Pick-up Point, you will receive a Pargo code via SMS when your TFG parcel is ready for collection. Please take along a photo ID and the Pargo code when picking up your parcel. Your SMS will also include the name and location of your Pick-up Point. Please take note of your chosen Pick-up Point’s operating times and address in your order and delivery status updates. For more information on your Pargo Pick-Up Point, go to: www.pargo.co.za/find-a-store

    Q: How long do I have to collect my parcel from a Pargo Pick-up Point?
     

    A: You have 8 days to collect your parcel from your chosen Pick-up Point before it will be returned to our TFG warehouse.

    Q: What happens if I lose my Pargo code?
     

    A: You can contact our contact centre on 0861 111 761 or email us at onlineshop@tfg.co.za with your TFG order number and we will retrieve your Pargo code from Pargo support.

    Q: How can I track my order if I have chosen to collect my parcel from a Pargo Pick-up Point?
     

    A: Once you’ve placed your order, you will receive email or SMS confirmations keeping you up to date on your order and delivery status. You can track your parcel right here on the website, just "Sign In" and click on "My Account" and then click on "Orders". Once your parcel has been delivered to the Pick-up Point, you will receive a Pargo code via SMS when your TFG parcel is ready for collection. Please take along a photo ID and the Pargo code when picking up your parcel. Your SMS will also include the name and location of your Pick-up Point. Please take note of your chosen Pick-up Point’s operating times and address. For more information on your Pargo Pick-Up Point, go to: www.pargo.co.za/find-a-store. You can also track your Pargo order at any stage by simply entering your Pargo code on the Track & Trace page on Pargo’s website here: www.pargo.co.za/track-trace/


    FURNITURE ONLINE

    Q: What days of the week does delivery take place?
     

    A: Monday - Friday (excluding public holidays)

    Q: What are your furniture delivery options?
     

    A: We offer the following two delivery options for furniture:
    • Delivery to your door
    • Collection from one of our distributions centers – free of charge
    Note: You will be offered a list of distribution centers at checkout should you wish to collect. If you have a mixed bag, you will be asked to enter a furniture specific delivery address i.e. two delivery addresses, one for furniture and one for the rest of the items in your bag.

    Q: How much will delivery cost if I am buying furniture online?
     

    A: Delivery fees are charged depending on your zone. Zones are calculated by distance from our regional distribution centers at checkout. You may choose to collect your furniture item(s) from a @home distribution centre closest to you, free of charge. Simply select “I will collect” at checkout and choose a distribution centers closest to you from the drop down menu. See “Q: Is it possible to collect my furniture item instead of having it delivered to my door?”
    @home Furniture delivery table

    Q: When will I get my furniture order?
     

    A: Delivery can take anything between 1 and 3 weeks depending on stock availability and your location. Once your order is placed, we’ll send you status updates via email or SMS to confirm the delivery date and time for your furniture item(s).
    For furniture items that are in stock, delivery will be scheduled within 7 days, or up to 14 days should the stock be made available from another @home distribution centre.
    Pre-order or custom order furniture items, which are not yet in stock or have to be custom made, will only be scheduled once the stock becomes available as indicated by the “available date” on our website. A consultant will then contact you to arrange a date & time for delivery/collection.
    You can track your order at any time by navigating to “Orders” (under the My Account section of our website) or by entering your order details under “order status” at the bottom of our site.
    Please note:
    • The delivery period only begins once your payment has been authorized. For pre-order items, delivery period begins once the item arrives at our distribution centre.
    • In the case of multiple items within one order, there is a possibility that your items may be sourced from different warehouses. If that’s the case, we will notify you of this and it is likely you will receive multiple parcels which may be delivered at different times.

    Q: What is a pre-order item?
     

    A: Pre-order items will be indicated on each product page with a pre-order button. Pre-order means that an item is currently in-stock but only available on pre-order.

    Q: When will I get my pre-order furniture item?
     

    A: The “available date” (which will be displayed at checkout) relates to when the item will be available from in our warehouse. As soon as your pre-order item arrives at our warehouse, we’ll send you status updates via email or SMS to confirm your delivery date and time. Delivery can take between 1 and 3 weeks depending on stock availability and your location.
    You can track your order at any time by navigating to “Orders” (under the My Account section of our website) or by entering your order details under “order status” at the bottom of our site.
    Please note:
    • The delivery period only begins once your payment has been authorized. For pre-order items, delivery period begins once the item arrives at our distribution centre.
    • In the case of multiple items within one order, there is a possibility that your items may be sourced from different warehouses. If that’s the case, we will notify you of this and it is likely you will receive multiple parcels which may be delivered at different times.

    Q: Is it possible to collect my furniture item instead of having it delivered to my door?
     

    A: Yes. You may choose to collect your furniture item(s) from a @home distribution centre closest to you, free of charge. Simply select “I will collect” at checkout and choose a distribution centers closest to you from the drop down menu. A consultant will call you to confirm your delivery date and time. In order to collect your furniture items, you must provide the original order confirmation, the original proof of purchase such as the invoice, as well as a an identity document or driver’s license.

    Q: What are your distribution centre collection points for furniture items?
     

    A: Simply select “I will collect” at checkout and choose a distribution centers closest to you from the drop down menu.
    • @home Parow DC – Cape Town
    • @home Midrand DC
    • @home livingspace Ilanga Mall - Nelspruit DC
    • @home livingspace Moffet on main – Port Elizabeth DC
    • @home livingspace Loch Logan – Bloemfontein DC
    • Durban livingspace DC

    Q: Can I get my furniture item pre-assembled?
     

    A: Yes. Certain furniture items need to be put together, or assembled, before they are fully functional. If you select for your furniture to be pre-assembled at checkout, we will assemble the item on your behalf before we deliver. Alternatively, we will assemble the item upon arrival.

    Q: Are there any circumstances in which furniture delivery will not be undertaken?
     

    A: Yes, we will do our best, but cannot guarantee that we will be able to deliver your furniture items to you. You need to ensure that we can access the place of delivery and that you clear the space for the goods before we deliver. We can only deliver the goods if they can fit in lifts, on staircases, through passages and through doors at the delivery address. We do not hoist good onto balconies.

    Q: Can I change my furniture delivery address?
     

    A: Yes, but due to safety and security you will need to call our contact center on 0861 111 761.

    Q: Can I change my delivery method after I have checked out and received an order confirmation?
     

    A: Yes, if you would like to change your delivery method, please contact our contact center on 0861 111 761.

    Q: Can I change my delivery date or time?
     

    A: Yes, if you would like to change your delivery date or time, please call our contact center on 0861 111 761.

    Q: When will I receive a quote for my outlying area i.e. zone 5?
     

    A: If your postal code falls within zone 5 a consultant will call you within 24-hours (Monday - Friday) excluding public holidays to confirm your delivery options i.e. either we will provide you with a quote or you will be required to collect your item from one of our distribution centers.

    Q: Where can I find the dimensions for each furniture item?
     

    A: All dimensions are listed on each product page under product information.

    Q: Where can I find your furniture care instructions?
     

    A: For furniture care instructions – click here

    Q: Where can I find your furniture specific Terms & Conditions?
     

    A: For Furniture Terms & Conditions – click here

    Q: Can I cancel my furniture item(s)?
     

    A: It depends on the status of your order and whether or not it has been dispatched. If you would like to cancel a furniture item in your order, you will need to contact our contact centre on 0861 111 761.

    Q: What should I do with a proof of delivery and/or damage to delivered goods slip?
     

    A: You must inspect the goods when they are delivered to you. If you are happy that the goods are in good condition and not damaged, you or your representative must sign the delivery slip. A signed delivery slip is proof that the goods have been delivered in good condition and are undamaged. If the goods are damaged in any way, you must note the damage on the delivery slip.

    Q: How do I return a furniture item?
     

    A: If for some reason you are not happy with your furniture item you can call our contact center on 0861 111 761. You will need to complete the return form which you received inside your parcel.
    • We will arrange an assessment.
    • Once the assessment is complete and checked by TFG quality, a return will be generated by our contact centre
    • Our contact centre will arrange the collection date and time for your returned good.
    • For damaged items that need replacement, the same process will apply as per above. One of our consultants will call you again to confirm the delivery date and time of your new furniture item.

    For furniture returns & repairs - click here

    Q: When will I get my refund for my returned furniture item?
     

    A: As soon as your item has been checked and approved by TFG quality you will receive your refund within 3 - 10 days. For EFT related refunds please refer to “Q: How do I submit a refund request if I paid via EFT.


    Returns, Refunds and Defective Deliveries

    Q: What is your returns policy?
     

    A: If you are not completely happy with your purchase for any reason (other than if it is defective) and you wish to return it, you may do so within 30 days. The goods must be in their original condition and packaging. For hygiene reasons we do not accept return of toiletries, cosmetics and perishable foodstuffs. Cellular telephones, tablets, laptops and certain related merchandise are also covered by a separate policy (which can be found under our Terms & Conditions in the section labeled “specific terms for cellular telephones, tablets, computers and laptops”.
    Returns can be made in the following ways:
    • You may return the goods for FREE to your closest store with the invoice and/or returns form.
    • You must return the goods to the store from which the goods originate e.g. @home goods must be returned to any @home store).This is with the exception of hi goods, which can be returned to any hi or Foschini store in SA.
    • You can contact us on 0861 111 761 or email us at onlineshop@tfg.co.za and we will arrange a courier to collect the item from you within 3-10 working days for FREE. Just complete the form that comes with your delivery, fill in a reason, and pack the goods plus the returns form into the original packaging. (If you are returning goods that are not defective via our courier service, you may be charged an additional R50).
    • Or if you have collected your order from a Pargo Pick-up Point, you are also able to return your parcel to a Pick-up Point. See FAQ: How do I return to a Pargo Pick-up Point.

    Q: Can I return a parcel to store if I have collected it from a Pargo Pick-up Point?
     

    A: Yes, items ordered to a Pargo Pick-up Point can also be returned in store or you can call our contact centre for assistance on 0861 111 761.

    Q: How do I return my parcel to a Pargo Pick-up Point?
     

    A: Only items ordered and collected via our Pargo Pick-up service can be returned to a Pargo Pick-up Point. To return an item to a Pargo Pick-up Point, simply follow these easy steps:
    • Fill in the returns form found inside or attached to your parcel.
    • Place the item and the returns form in the original packaging. No other packaging will be accepted! Please ensure the box is sealed properly.
    • Drop off your parcel at any Pargo Pick-up point. Make sure that the responsible individual at the Pick-up Point scans the parcel.
    • After the parcel has been scanned, a notification that the return has been logged will be sent to the courier and you will also receive this notification via SMS.
    • A TFG email confirming the return will be sent once the parcel reaches our TFG warehouse. The refund will then be processed. Refunds take 3-10 days.
    For more information and to track your return please visit the Pargo website: www.pargo.co.za/return/

    Q: What is the returns policy for defective appliances?
     

    A: Appliances are covered by different guarantee periods and most can be returned within 12 months from date of purchase if it is defective. Appliances must always only have been used for their intended purpose - @home appliances are intended for domestic, not commercial use. The appliance must also have been cared for according to its specific care instructions. If in our assessment you have not adhered to the use and care instructions of an appliance, we will refuse to accept a return of the item. Certain appliances can also be sent for repair within the guarantee period or if you experience problems after the expiry of the guarantee period.

    Q: How am I refunded for items bought online?
     

    A: If you return an item to a store, your refund will be processed in store. If you contact us at the customer services number 0861 111 761 to arrange for a courier to collect the items, once we have received the returned item and it has been cleared by TFG Quality, you will be refunded within 10 working days. Please refer to Q: How do I submit a refund request if I paid via EFT?

    Q: I’ve been sent the wrong item, what now?
     

    A: Call Customer Services on 0861 111 761 or email onlineshop@tfg.co.za and we will gladly rectify your order as soon as possible.

    Q: I had an item in my bag that I paid for by mistake but didn’t really want. What shall I do now?
     

    A: You’ll need to call Customer Services on 0861 111 761 or send an email to onlineshop@tfg.co.za and we’ll arrange to refund you and assist with your return. Alternatively you can return it to the originating store (so @home items must be returned to any @home store, hi items must be returned to any hi or Foschini store in SA) at no cost.

    Q: If a product I bought becomes faulty or breaks, what shall I do?
     

    A: There is a six month return policy for defective products which allows you to have them returned, provided that:
    • the product was being used for its intended purpose
    • the product was being cared for according to instruction manual or wash / care instruction label
    The product will either be replaced or you will be refunded as per your method of payment. See our Returns Policy for more information.

    Q: What happens if a product I ordered is delivered in a broken, damaged or defective state?
     

    A: You may return defective goods within 6 months of date or purchase as long as the goods have been used for their intended purpose and have been cared for according to any instructions given with the goods. We will either repair or replace the goods or refund you the value that you paid for the goods. Please note that separate policies exist for certain types of goods like cellular telephones and appliances.

    Q: How do I submit a refund request if I paid via EFT?
     

    A: Once we have received the returned item and it has been cleared by TFG Quality, you will receive an SMS / email from us with a link to manually submit your refund request. You can expect to receive your funds within 3-10 days from when you submit your refund request. You will either receive a proof of payment via email or SMS. If within 10 days you have not received a proof of payment OR have not seen the funds clear in your account, please contact our customer services centre on 0861 111 761


    Discovery Card with @home and @homelivingspace

    Q: What is this reward?
     

    A: Pay for your purchases at @home and @homelivingspace stores with your Discovery Card and you will get cash back. Your cash back is based on your Vitality status and number of years on Vitality

    Q: Who may use it?
     

    A: Discovery Vitality members who have a Discovery Card.

    Q: What do you pay?
     

    A: There are no extra fees for this reward, other than your monthly Discovery Card and monthly Vitality fees.

    Q: How does it work?
     

    A: You get cash back when you spend on your Discovery Card from @home and @homelivingspace stores. When you buy goods from @home and @homelivingspace, you will be charged the full amount at the stores. We will then pay your cash back into the primary cardholder’s Discovery Card account within three working days after the end of the statement period. You are advised to obtain your own tax advice about any benefit you may receive in terms of these rules. Discovery will not be responsible for any tax consequences that may arise.

    Q: What are the limits to the reward?
     

    A: The maximum amount that you can get cash back on for each partner store, is limited to 20% of your total Discovery Card spend in that statement period. We apply a maximum limit of R10 000 spent at all Discovery Card partner stores when calculating your cash back.
    • R10 000 rule: Maximum total qualifying spend
    • After calculating the individual limit at each partner store, the total spend that qualifies for rewards is over R10 000 in total at the partner stores. Therefore rewards are given on R10 000.

    Q: How do I get a Discovery Card?
     

    A: It is easy to apply for your Discovery Card. You can apply in one of the following ways:
    • SMS “Discovery Card” 47751 and Discovery will call you back
    • Go to www.discovery.co.za and click on ‘Card’ to complete the online application.
    • Or if you would prefer to talk, call them on 0860 11 2273.

    Q: How do I end the Reward?
     

    A: Please read the rules of the Discovery Card rewards program


    Vitality Healthy Gear

    Q: How can I earn Discovery Healthy Gear points?
     

    A: If you’re a registered customer, simply add your Discovery Healthy Gear card number to your Profile by clicking on Edit. Should your card number change at any time, remember to update it in your Profile so that you can keep earning Healthy Gear points when you purchase qualifying Healthy Gear merchandise. If you’re logged in or you’re shopping as a guest customer, you’ll be able to enter your Discovery Healthy Gear card number on the checkout pages should you have Healthy Gear qualifying merchandise in your basket.

    Q: Which products qualify for Discovery Healthy Gear points?
     

    A: You’ll see a notification in the product description if a product qualifies for Healthy Gear points.

    Q: How can I be sure if my Discovery Healthy Gear card has been added to my profile?
     

    A: Once you’ve signed in, click on Profile. Under Personal Information you will see your Discovery Healthy Gear card number. Should you not have a Discovery Healthy Gear card, the information will display as ‘no card’.

    Q: I’m paying with my credit card. Will my Discovery Healthy Gear card number show up before I make payment?
     

    A: If you’re registered and signed in, and have updated your profile with your Discovery Healthy Gear card info, then it should show up on the Payment page under the Discovery Healthy Gear card capture field. If it doesn’t show up or you haven’t updated your profile, then simply add your 16-digit Discovery Healthy Gear card number into the capture field.

    Q: I’m paying with my store card. Will my Discovery Healthy Gear card number show up before I make payment?
     

    A: If you’re registered and signed in, and have updated your profile with your Discovery Healthy Gear card info, then it should show up on the Payment page under the Discovery Healthy Gear card capture field. If it doesn’t show up or you haven’t updated your profile, then simply add your 16-digit Discovery Healthy Gear card number into the capture field.

    Q: I’m splitting my payment between my credit card and my store card. Will my Discovery Healthy Gear card number show up before I make payment?
     

    A: If you’re registered and signed in, and have updated your profile with your Discovery Healthy Gear card info, then it should show up on the Payment page under the Discovery Healthy Gear card capture field. If it doesn’t show up or you haven’t updated your profile, then simply add your 16-digit Discovery Healthy Gear card number into the capture field.

    Q: I’m paying as a guest customer / anonymous customer with my credit card. Can I still use my Discovery Healthy Gear card to earn Healthy Gear points?
     

    A: Yes, you may. When you get to the payment page, you’ll see a Discovery Healthy Gear card capture field. Simply add in your 16-digit Discovery Healthy Gear card number into this field.

    Q: I’m on the summary page of my order. How can I be certain that my Discovery Healthy Gear card is included as part of my payment?
     

    A: On the page under your payment info (credit card / store card / credit card and store card), your Discovery Healthy Gear card number will reflect.

    Q: How do I get started with Vitality?
     

    A: It’s easy to join Vitality. You can join in one of the following two ways:
    • If you joined Discovery Health through your company, speak to your Human Resources department
    • Or if you would prefer to talk, call them on 0860 99 88 77.
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