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    SPECIAL OFFER - Free standard delivery for any online order when you spend over R500 (SA Only)

    Delivery and returns information

    DELIVERY DATES

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    Deliveries are only done on a working day
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    Working days are days in the week excluding weekends and public holidays

     

    STANDARD DELIVERY

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    Delivery will take place within 3 to 5 working days at a flat rate of R50
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    You also have the option, via our standard delivery service, to collect your order from a local Pargo Pick-up Point. This offers you a convenient alternative to having your order delivered to your usual home / work / other address. For more on Pargo Pick-up, see FAQ: “COLLECT MY DELIVERY”

     

    EXPRESS DELIVERY

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    Delivery will take place within 2 working days at a flat rate of R75
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    Express delivery is offered only in JHB, CPT and DBN metropolitan areas
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    You can opt for Express delivery on a weekend, but your order will only be delivered on by the Tuesday i.e. 2 workings days

     

    OVERNIGHT EXPRESS DELIVERY

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    Delivery will take place the next working day at a flat rate of R125
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    To qualify for Overnight Express delivery, orders must be placed before 14h00
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    Overnight Express delivery is offered only in JHB, CPT and DBN metropolitan areas
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    Overnight Express delivery is only offered Monday to Thursday and not on, or the day before, a public holiday
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    Overnight Express delivery is not available for orders that contain flammable products (e.g. matches, compressed gas) or other goods (e.g. inflatables or any goods containing lithium batteries like smart phones and tablets) that, according to the South African Civil Aviation Authority Act, are not allowed to be transported by air

    DELIVER 2 ME (CAPE TOWN ONLY)

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    Our new premium delivery service allows you the freedom to place your order without giving us an address right now. When your parcel is ready, we will find you. All you need is a phone with geolocation and we’ll contact you via SMS to confirm where you are.
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    Delivery will take place within 3-5 working days at a flat rate of R150
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    Deliver 2 Me is offered only in Cape Town within 35km of Cape Town CBD
     

    Please note: you only have a 7 day window for us to attempt delivery, after which, your parcel will unfortunately be returned to the warehouse and you’ll be refunded for your purchase.

    FREE DELIVERY

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    We offer R50 off the delivery fee for orders over R500

    FURNITURE DELIVERY

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    Furniture is currently only available to order in store

    EASY WAYS TO RETURN YOUR PURCHASES

    If you are not completely happy with your purchase for any reason (other than if it is defective) and you wish to return it, you may do so within 30 days. The goods must be in their original condition and packaging. For hygiene reasons we do not accept return of toiletries, cosmetics and perishable foodstuffs. Cellular telephones, tablets, laptops and certain related merchandise are also covered by a separate policy (which can be found under our Terms & Conditions in the section labeled “specific terms for cellular telephones, tablets, computers and laptops)”.

    Returns can be made in the following ways:
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    You may return the goods for FREE to your closest store with the invoice and/or returns form. You must return the goods to the store from which the goods originate e.g. @home goods must be returned to any @home store).This is with the exception of hi goods, which can be returned to any hi or Foschini store in SA.
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    You can contact us on 0861 111 761 or email us at onlineshop@tfg.co.za and we will arrange a courier to collect the item from you within 3-10 working days for FREE. Just complete the form that comes with your delivery, fill in a reason, and pack the goods plus the returns form into the original packaging. (If you are returning goods that are not defective via our courier service, you may be charged an additional R50).
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    If you have collected your order from a Pargo Pick-up Point, you are also able to return your parcel to a Pick-up Point. See FAQ: How do I return to a Pargo Pick-up Point.

    For the full returns policy, please click on terms and conditions link displayed on the footer.